We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries.

• Afghanistan
• Aruba
• Bhutan
• Cayman Islands
• Chad
• Laos
• Libya
• Mongolia
• Papua New Guinea
• Samoa
• Solomon Islands
• South Sudan
• Timor-Leste
• Turkmenistan
• Yemen

The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.

We work with a print on-demand order fulfillment model and our facilities are located worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
•  Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@noorvida.com  with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

We work with a print-on-demand business model and our facilities are located worldwide.

You’ll receive a tracking link via a shipping confirmation email when your order ships out.  Sometimes emails can get lost in your spam box, so be sure to check there too. If you have any questions about your tracking or shipment, drop us a line at support@noorvida.com

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@noorvida.com within a week after the product has been received. Do well to send us photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@noorvida.com

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply to you, please contact us at support@noorvida.com with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@noorvida.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Every digital/printable product will be delivered as digital downloads to your email. There will be no physical product sent to your mail box.

Once your order is complete, you will recieve an email with a link to download the digital or printable product you purchased. Sometimes emails can get lost in your spam box, so be sure to check there too. If you have any questions about your accessing your digital/printable product, drop us a line at support@noorvida.com

Products like the digital planners, digital notebooks and digital journals require you to import the pdf digital files to a tablet or Ipad and make use of them with digital planning and note taking apps like Goodnotes, Notability, NoteShelf, Penly, Zoom Notes or  Xodo.

The printable products on the other hand require you to download the digital files, print them out and then use them as you wish for your personal projects.

Due to the their nature, unfortunately we do not offer refunds for the digital/printable products on our store.

Yes, you will need an Amazon account to complete your purchase. If you don’t have an account, you can easily create one during the checkout process.

After completing your purchase on Amazon, you will receive an order confirmation and shipping details directly from Amazon. Your items will be shipped according to the shipping method you selected during checkout.

Please note that all  Amazon orders are subject to Amazon’s policies, terms, and pricing including shipping, return and refunds.